igloohome 4+

This is a review on the igloohome Mortise lock as much as a review of the app, since the experiences are tied together.

That said, the way the app works is weirdly counter-intuitive. So you need create a sign-in to an igloohome account (yet another account - annoying but maybe acceptable), to control a lock (for mere homeowners like myself, I only have one) with an app designed to support multiple locks and “properties”.

Without FaceID enabled, anyone with access to your unlocked phone/app can create an access to your door lock. OK.. that’s not good, so let’s enable it. With FaceID enabled, you need to do a FaceID to get into the app. OK so far. But if you cancel the FaceID authentication, by accident or otherwise, it directly logs you out of the app... what the?

So to unlock my door with the phone using bluetooth, I need to have my phone out, unlock the phone, unlock the app (sometimes it just doesn’t load and I have to close/reload the app... oh great I have to sign in all over again?!), then press unlock door, wait for another few seconds for the door lock to activate and unlock.

Might as well save the money and go for a plain RFID supported lock.

I’ve used the mortise lock for about 2 years and the app has not seen much improvement, rather, it has gotten quite unpredictable. Similar to past reviews, I’ve encountered the situation whereby the app logs you out, and you are stuck outside the door, hands full with groceries, and trying to enter the email and password before setting Touch ID again. Even with Touch ID, the time it takes to log into the app, click Bluetooth unlock and waiting for the door to unlock takes just about the same time as taking out my keys to unlock a traditional bolt (and worse if the app decides to log out). Now, I occasionally encounter the death screen of white, when the app launches to a white screen and you have to kill it and relaunch. I’ve tried to see if there’s a reason that causes the logging out and white screen, such as after an app update etc, but it’s totally random and would usually catch me off guard when I am in the most challenging situation of needing to unlock the door smoothly.
I use the Bluetooth unlock most frequently but unfortunately, the experience has been poor. I’ve been on the look out for other options and will most likely change it in time to come.

Basically I am still quite like this lock, I should say that it’s easy to use and their function too.
The only things that I am really dun like is they have too much protocols to follow, when we report the lock issue to them. For us who are looking for a solution to solve, they need to keep asking on this or that, can be quite frustrating.
Luckily they do have a very good operator named Jazee, that so far, everytime when I face with every issue, she is there with not much nonsense, just no choice of those protocols she has to follow. She really follow up close on the case and did her best to come back to me on the issue that I have.
I can say that becos of her, I gain the trust back on this igloohome lock. Thanks Jazee and keep up the good job.
4 stars are for you, but I need to reserve that one star till the protocols from your company has improve.